You can save up to 40%-80% by switching to us.
|Other Providers||Chat Agents|
|Availability||24 x 7||24 x 7|
|Free Trial||14 Days||60-90 Days|
|Powered By Links||Always||Never|
|Cost Per Chat||$4 - $10||Included|
|Cost Per Lead||$15 - $35||Included|
|New In-take||Not Available||Available|
|Lead Verifications||No||If Opted|
|Live Notifications||Not Always||Always|
|Proprietary Apps||No||Yes iOS & Android|
|100% US Agents||Rarely||Optional|
|Per Month||$500 - $3000||$249|
Imagine that if your law firm gets an average of 120-150 leads per month from your own website, even at $15 per lead that's about $2,000 per month.
Or if your firm gets an average of 500 chats per month , even at $4 per chat that's also about $2,000 per month.
Switch to us get 90-Day Free Trial and pay only $249/mo all-inclusive thereafter.
Paying less is always nice, but it is frequently not worth sacrificing quality for price. However, sometimes a few companies that are best-in-their-class, offer features and functions that their overpriced competitors do not.
We're one such company.
We efficiently leverage all our key resources, which includes our market reach, our qualified staff, our infrastructure & the latest technology.
Ever wondered why a larger business can charge so much less than a smaller business for a similar product or service?
At ChatAgents we operate on the principles of economies of scale. This allows us to deliver greater value to our customers, all while still remaining within our profit margins.
Unlike an in-house operation, we spread our average labor and overhead costs across a client pool of 8-10 similar sized law firms. Simply put, we know that small to mid sized law firms don't need to hire 5 or 6 full-time dedicated employees to handle 1000-1200 chats each per month, 24/7 (equates to 728 hours a month).
Our experienced live chat operators can typically handle between 3 and 4 conversations at a time, which means they can handle a high volume of incoming live chat requests. Our chat operators don't have to deal with other support channels or tasks, giving them the advantage of being able to focus on just one thing.
When you outsource services to us, you're not hiring fresh college graduates. We have people working for us who have built up a wealth of experience in various industries. We bring in this experience to effectively lower our input costs and therefore our prices.
Outsourcing companies are constantly evaluated on how productive they are. Therefore, we strive to meet or exceed the benchmarks you set. Our highly trained agents can typically answer about 80% of your visitors' questions in just a few days of orientation, leaving the remaining 20% to your internal resources - over time and through constant learning, our teams will be able to understand your business even better and allow us to improve the way we serve you.
We like to put a figure on it: most of our customers reduce their costs by 60% when they switch to us. That cost savings comes with more than 500 years of combined operational experience, which means we can use that knowledge to increase efficiency and streamline your processes. With higher productivity, you get tangible results for your business.
Our biggest explanation to our low prices is our access to excellent qualified labor overseas. While most others do the same thing in some shape or form, they usually do no disclose this and still retain the higher profit margins. We are not only proud that we can do this but are transparent and pass the savings to you.
While our top management & consultants as well as some agents operate out of the United States/Europe, a majority of our agents work overseas. Our world-class delivery centers in Manila, Philippines, with more than 300 workstations, are an integral part of our global network that helps deliver business value to our clients around the world and across a wide range of industries.
The Philippines trumps countries like India when it comes to the overall quality of its workforce. By and large, salaries in the Philippines for a similarly skilled full-time employee are one-third of those in the US. The Philippines is the third largest English speaking nation in the world and provides us with a highly qualified talent pool to provide chat services. The country's business-friendly environment and time zone advantages make the Philippines a natural choice for providing 24×7 service to our global customers, especially those based in the United States.
In school, students are taught in American English, making Filipinos fluent in American linguistic features. This is in contrast to Indians who are taught in British English and speak the language with a distinct Indian accent that some clients have difficulty understanding. The neutral Filipino accent is perceived as superior and this has played a big role in our overall success.
We own and maintain our infrastructure in United States, Europe and Asia. We also hire our chat agents directly on payroll. Unlike most agencies that are simply resellers of managed chat services with markup prices.
Starting a 24/7 contact center, no matter where, and especially in a foreign country, has many barriers to entry, but over the past 15 years, we've done all the hard work of building and servicing successfully as well as cost-effectively in the Philippines; we share those savings with you.
We either build or buy the best technology, the best tools, and the best software available to make our lives and businesses more efficient. And more efficiency means more cost savings.
A good example to back up our claim is the fact that we natively integrate almost all CRMs available in the world, i.e. by building custom web applications that connect directly to those CRMs. We also have our own mobile and Android apps.
Before choosing a live chat service provider, check what technologies they use, how they connect chat leads to your existing CRM, and how smooth and fast the lead delivery process is.
Fully Managed 24/7 Live Chat Service
The thing is, your customers don't limit their activities to your business hours. Customers could (and probably do!) search for your services at any time of the day or week, and expect help whenever they need it.
Remember, for online searchers, other law firms are just a click away. We engage your web visitors before they check your competitors.
Upgrade to custom plans as per your unique requirements.
Our listed rates are based on Filipino agents answering your law firm's live chats. We provide high value for your money.
However we understand that some law firms prefer US based agents. We can assign 100% US based agents upon request at an additional cost to meet such requirements.
Typically, our Chat Agents individually service between 6 to 8 law firms per shift.
If your law firm has a very high chat volume, you may need exclusive agents. At an additional custom price, we can help your company build its own team in the Philippines or the US.
Our offshore staffing services can help your firm save on labour and costs - with minimal risk and a transparent cost structure.
We see ourselves as more than an chat outsourcing company. We can customize an omni-channel solution for you as per your budget.