Fully Managed 24/7 Live Chat Service
The thing is, your customers don't limit their activities to your business hours. Customers could (and probably do!) search for your services at any time of the day or week, and expect help whenever they need it.
Remember, for online searchers, your competition is just a click away. We engage your web visitors before they look to your competitors.
This pandemic has led to the majority of people working remotely, which has brought digital marketing into focus. Similarly, in a digital market, customer service became a factor in choosing between competing brands. As this is considered an important component in retaining and growing customers, support strategies need to step up by offering direct and quick solutions.
Live chat support has been around for years. Typically, the customer types messages into the chat window on the website, whereupon a live chat agent on the other side offers an immediate response. This way, the customer can conveniently get help without having to talk to a stranger on the phone. This type of marketing and customer service toolkit is undoubtedly a must-have, as it offers several benefits to clients, agents and businesses - especially in law firms.
Imagine walking into a law firm's office where you are greeted by a receptionist. Similarly, the live chat support feature can be added to your virtual law office, i.e to your professional website. Instead of being greeted with a handshake upon arrival, an agent can send a virtual handshake or instant check-in via live chat. In addition, your clients can receive prompt responses to frequently asked questions, schedule an appointment, check demand and available resources in your cloud-based store.
This client experience reassures the availability and quality of your offered service. Studies show that remarkable customer support can help you build your reputation and credibility, which is likely to spread like fire. Therefore, this can also lead to potential customers trying to experience your service starting from live chat.
Having a professional chat team handle your live chats 24/7 will certainly help to alleviate unnecessary overhead, streamline your intake process and give you access to potential clients you may have lost without live chat
We're one such company.
We love helping customers! We thrive on satisfied customers, and we'll go the extra mile to accomplish that.
We offer live chat in Spanish for our clients with incoming chat requests from Spanish-speaking customers.
We are available for answering your legal chats 24 hours a day, 7 days a week, 365 days a year. Even on Christmas Eve!
We respond within 30 seconds to all chats, our availability is 99.9% & customer satisfaction rate is more than 95%.
Any attorney whose legal services for a covered entity involves access to PHI is a HIPAA Business Associate, therefore, law firm HIPAA compliance is required.
Business associates found not to be HIPAA compliant after a HIPAA compliance audit may be held accountable and subject to penalties for privacy violations.
Fully Managed 24/7 Live Chat Service
Regardless of which web chat system you ultimately choose to meet your HIPAA compliant chat requirements, you will need to enter into a contract known as BAA (Business Associate Agreement).
The BAA is a contract that states that your provider will adhere to the same procedures, policies, and obligations to protect and secure your data like you do.
Most commercially available chat systems do not include BAA. Chat Agents is 100% HIPAA compliant and will work with you to sign a Business Associate Agreement (BAA).
Spend a lot of money on Marketing. Website has good traffic, especially after hours, but Law Firm still has low intakes.
Most Law Firms hate to see the red light on their phones when they’re not available to take prospect's call.
Want to connect with web visitors, but many are leaving without filling forms or calling phone lines.
Instead of watching potential customers click away from your website and go to your competitors, hire live chat agents to provide the primary sales and support your clients want while increasing your company's reputation, sales and profits.
With our 24/7 Live Chat service, let prospects contact you at any time day or night, weekends & holidays.
We warm-up shoppers into prospects, indirectly preventing them from moving on to another firm down the street.
We make it easy for firm's team to connnect to warm online prospects, without spending a lot of valueable time.
Our chat agents don't give out legal advice. They do collect information from prospective clients on general questions about their circumstances and their contact information. They assure potential clients that your law firm is reachable, cares, and will follow up.
Our always-on, personalized service will close the gap for you and convert opportunities that you would otherwise never see.
Imagine what would happen if you had "just" 20% more clients. With a live chat service, you can get that and more!
Employees can spend more time doing meaningful work, instead of managing, already late voice mails and inboxes.
The reason people love live chats is so they can do more than one thing at a time. Live chat is convenient for customers. They do not want to interrupt what they are doing to call or write an email.
Live chat provides real-time answers.
According to 4Legalleads (2020), if there is one golden rule for legal leads, a quick response is everything when it comes to success in converting leads into clients. People seeking legal advice consider contacting more than one law firm and tend to stick with the one that responded first. Live chat support helps the law firm stand out from other competitors and give potential clients the impression that they are innovative. Being innovative shows a client-centric approach that guarantees not only ideas but also necessary legal actions.
Live chat gives a sense of security.
A live chat support service that is available 24/7 can overcome potential frustrations of customers that can lead to loss of customers. It can be avoided if there is someone who listens to their needs and wants. Confucius once said, "Do unto others as you would not have them do unto you." Try to put yourself in the shoes of someone who needs immediate legal assistance for domestic violence, this type of concern requires help as soon as possible because lives are at stake. As a person who is in great need, this type of service can be a great help. Not only does it save time and money, but it also gives peace of mind that something will be done. Remember, happy customers equals a happy and successful company.
Live chat allows customers to multitask.
When a client goes to a law firm for legal assistance but a file is needed for review, there is a tendency for the client to go back. However, in live chat support, the client can simply pull up the files while chatting with an agent, and then upload or pass the information to the other end. This can reduce the client's time, effort, and cost when using the service.
Trusted by over 400+ great businesses.
Live chat generates more leads.
Traditional law firm marketing usually involves print ads, billboards, referrals and more. Today, most virtual law firms use social media content marketing, email marketing, SEO, and website optimization. The live chat support service can appear as a pop-up on the website or app. Visitors to the site can type in their message and send it to the support team through the chat window. This way, the interaction starts with a great opportunity to attract new customers. Live chat support offered 24/7 through a professional website can increase leads in a way that gives an impression of the kind of service the firm offers.
Live chat increases customer satisfaction.
As mentioned earlier, happy clients equate to a happy and successful law firm. A high rating rate due to prompt and quality service gives the support staff a high morale. It can increase their productivity, efficiency, and effectiveness, especially when they are recognized. Live chat support can make life easier for both clients and agents. For agents, some concerns can be quickly anticipated and answered because of the initial questions in the live chat window. Also, some questions have pre-written answers that can be sent in the chat window. This kind of support system can increase customer satisfaction because of the verified and quality answer.
Live chat increases the productivity of employees.
With a well-trained and professional support team behind the live chat system, the interaction time can be reduced. Agents can juggle from one concern to another, unlike phone calls. Another feature of live chat that can be helpful in the virtual law office is chatting with a specific client. The live chat system stores information from past interactions that is immediately available in the chat window. Thus, it can make the workflow smooth. Live chat can be beneficial for the customers, the agents and the company. It saves time as prompt responses can be generated. It saves effort because digital marketing requires a lot, but if your business is considering a live chat support system, it can provide other functions besides handling questions or concerns. Potentially, you will gain customers because of the kind of service it offers as well as the traffic it can generate online.
If you have live chat opeartors, prospects feel they have been heard and have found the help they seek. Live Chat stops them from searching for other law firms by giving them a next step - connecting them to your firm's intake team.
50+ awesome CRMs natively as well as 2000+ others through Zapier.
Statistics show that on average, only 2% of website visitors result in an enquiry or a sale. There's the argument that there's a lot of money on the table.
Live chat is well positioned to be the fix. Real humans after all have a way of talking to the people you drive to your website.