about
Offering skills
that matter.

16 Years, 400+ Happy Clients,
Competent Team. Using Technology With Human Touch.

Chat Agents




Our world-class delivery centers in Manila, Philippines are an integral part of our global delivery network that helps deliver value to our Law Firm clients around the world.

Our employees make us who we are. Handpicked for their focus, team-oriented approach and ability to understand the needs of our clients.

We have a friendly team of supportive project managers who will prompt and guide you gently for every step you need to take with us.

Who We Are

We are a managed live chat service provider.

We provide law firms with fully managed 3rd party live chat agent support for their websites so they can focus on what they do best.

We believe in making live chat service affordable and accessible to small to medium sized law firms without an expensive price tag.

We advise all costs upfront so there are no nasty surprises.

It is more important than ever for any law firm to offer a 24/7 service to support existing clients and attract new prospects.

The thing is, most clients do not limit their activities to law firm's business hours. Clients could (and probably do!) search for legal services at any time of the day or week, and expect help whenever they need it.

HIPAA COMPLIANT LIVE CHAT SERVICE


Any attorney whose legal services for a covered entity involves access to PHI is a HIPAA Business Associate, therefore, law firm HIPAA compliance is required.

Business associates found not to be HIPAA compliant after a HIPAA compliance audit may be held accountable and subject to penalties for privacy violations.

Fully Managed 24/7 Live Chat Service

WE ARE
HIPAA
COMPLIANT!

Regardless of which web chat system you ultimately choose to meet your HIPAA compliant chat requirements, you will need to enter into a contract known as BAA (Business Associate Agreement).

The BAA is a contract that states that your provider will adhere to the same procedures, policies, and obligations to protect and secure your data.

Most commercially available chat systems do not include BAA. Chat Agents is 100% HIPAA compliant and will work with you to sign a Business Associate Agreement (BAA).



Your Law Firm's Chat Team

Why choose us as your chat team.

Competent Team

Our experienced, educated  and well-informed live chat operators will handle your customer inquiries.

Affordable Plans 

Managed live chat service are not just for big law firms anymore. Our low price makes it affordable for everyone.

Excellent Support

We proactively treat your customers as our own and provide seamless, first-class 24/7 live website chat service.

#1 Top Reason!

Instead of watching potential customers click away from your website and go to your competitors, hire live chat agents to provide the primary sales and support your customers want while increasing your company's sales and profits.

24/7 Managed Live Chat Outsourcing

Our full service is specifically designed to convert visitors that arrive at your law firm's website into leads 24/7.

Before live chat, there were two main ways to contact law firms with questions: by phone and by email.

This was cumbersome. Phone calls could become a game of listening to automated messages, pressing the right buttons, and waiting 5 to 10 minutes.

A lot of people don't like talking on the phone. Email is great, but sometimes law firms take a few hours or even days to respond.

Neither option is ideal if a prospect is on your law firm's website and want to learn about your service. And that's the need that live chat is designed to fill.

Instead of dialing a phone number or composing an email, a prospect can now quickly type a message into the chat window and get it answered almost immediately.

Our Clients

Trusted by over 400+ great businesses.


Chat Bots Are Very Bad - For Law Firms


Switch to us and pay only $249/mo all-inclusive.

#2 Top Reason!

The reason people love live chats is so they can do more than one thing at a time. Live chat is convenient for customers. They do not want to interrupt what they are doing to call or write an email.

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© 2021 Chat Agents Inc.

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© 2021 Chat Agents Inc.

8601 Six Forks Rd Suite 400, Raleigh, NC 27615.

footerHIPPA
1-888-603-0338
Chat Agents
Chat Agents

Terms

Privacy Policy

© 2021 Chat Agents Inc.

8601 Six Forks Rd Suite 400, Raleigh, NC 27615.