Our world-class delivery centers in Manila, Philippines are an integral part of our global delivery network that helps deliver value to our Law Firm clients around the world.
Our employees make us who we are. Handpicked for their focus, team-oriented approach and ability to understand the needs of our clients.
We have a friendly team of supportive project managers who will prompt and guide you gently for every step you need to take with us.
We are a managed live chat service provider.
We provide law firms with fully managed 3rd party live chat agent support for their websites so they can focus on what they do best.
We believe in making live chat service affordable and accessible to small to medium sized law firms without an expensive price tag.
We advise all costs upfront so there are no nasty surprises.
It is more important than ever for any law firm to offer a 24/7 service to support existing clients and attract new prospects.
The thing is, most clients do not limit their activities to law firm's business hours. Clients could (and probably do!) search for legal services at any time of the day or week, and expect help whenever they need it.
Any attorney whose legal services for a covered entity involves access to PHI is a HIPAA Business Associate, therefore, law firm HIPAA compliance is required.
Business associates found not to be HIPAA compliant after a HIPAA compliance audit may be held accountable and subject to penalties for privacy violations.
Fully Managed 24/7 Live Chat Service
Regardless of which web chat system you ultimately choose to meet your HIPAA compliant chat requirements, you will need to enter into a contract known as BAA (Business Associate Agreement).
The BAA is a contract that states that your provider will adhere to the same procedures, policies, and obligations to protect and secure your data like you do.
Most commercially available chat systems do not include BAA. Chat Agents is 100% HIPAA compliant and will work with you to sign a Business Associate Agreement (BAA).
Why choose us as your chat team.
Our experienced, educated and well-informed live chat operators will handle your customer inquiries.
Managed live chat service are not just for big law firms anymore. Our low price makes it affordable for everyone.
We proactively treat your customers as our own and provide seamless, first-class 24/7 live website chat service.
We help law firms take client communication to the next level.
Having a professional chat team handle your live chats 24/7 will certainly help to alleviate unnecessary overhead, streamline your intake process and give you access to potential clients you may have lost without live chat.
Our price includes setup, software and live agents!
Before live chat, there were two main ways to contact law firms with questions: by phone and by email.
This was cumbersome. Phone calls could become a game of listening to automated messages, pressing the right buttons, and waiting 5 to 10 minutes.
A lot of people don't like talking on the phone. Email is great, but sometimes law firms take a few hours or even days to respond.
Neither option is ideal if a prospect is on your law firm's website and want to learn about your service. And that's the need that live chat is designed to fill.
Instead of dialing a phone number or composing an email, a prospect can now quickly type a message into the chat window and get it answered almost immediately.
Trusted by over 400+ great businesses.
Price includes setup, software, and live agents!
The reason people love live chats is so they can do more than one thing at a time. Live chat is convenient for customers. They do not want to interrupt what they are doing to call or write an email.