It's like keeping your practice open 24 hours a day.
Right now, no one is watching your law firm's website & it's as if every person who comes to your office, leaves without saying hello.
Our Chat Agents are the way to get those leads in the door!
Any attorney whose legal services for a covered entity involves access to PHI is a HIPAA Business Associate, therefore, law firm HIPAA compliance is required.
Business associates found not to be HIPAA compliant after a HIPAA compliance audit may be held accountable and subject to penalties for privacy violations.
Fully Managed 24/7 Live Chat Service
Regardless of which web chat system you ultimately choose to meet your HIPAA compliant chat requirements, you will need to enter into a contract known as BAA (Business Associate Agreement).
The BAA is a contract that states that your provider will adhere to the same procedures, policies, and obligations to protect and secure your data like you do.
Most commercially available chat systems do not include BAA. Chat Agents is 100% HIPAA compliant and will work with you to sign a Business Associate Agreement (BAA).
Before live chat, there were two main ways to contact law firms with questions: by phone and by email.
This was cumbersome. Phone calls could become a game of listening to automated messages, pressing the right buttons, and waiting 5 to 10 minutes.
A lot of people don't like talking on the phone. Email is great, but sometimes law firms take a few hours or even days to respond.
Neither option is ideal if a prospect is on your law firm's website and want to learn about your service. And that's the need that live chat is designed to fill.
Instead of dialing a phone number or composing an email, a prospect can now quickly type a message into the chat window and get it answered almost immediately.
The reason people love live chats is so they can do more than one thing at a time. Live chat is convenient for customers. They do not want to interrupt what they are doing to call or write an email.
Potential new customers visit your law firm's website looking for legal services. In doing so, they usually visit several other law firm websites. However, only your website has a customised chat window that resembles the look of your brand.
They interact live with our professional chat agents 24/7 on your website. Visitors will be thrilled when they realize it's a real human being on the other side, not a computerized chatbot. They will be happy to explain their needs and provide other details.
Our friendly and professional chat agents will ask probing questions and help your visitors learn more about your law firm and how your services can help them. During this conversation, we try to get the visitor's name and contact information along with case details so you can follow up.
You are notified of new leads instantly via email, CRM and our exclusive IOS and Android mobile apps. You getting lead information quickly is a priority to help you convert leads into sales. This way you can then respond back to your leads as quickly as possible.
Customers came to your law firm's website to see how your firm can fulfil their legal requirements. By helping them fast & real-time , we have helped you convert these visitors into leads. Now you have the chance to do what you do best! Close these sales!
Fully Managed 24/7 Live Chat Service
The thing is, your customers don't limit their activities to your business hours. Customers could (and probably do!) search for your services at any time of the day or week, and expect help whenever they need it.
Remember, for online searchers, your competition is just a click away. We engage your web visitors before they look to your competitors.
We custom build your law firm website’s chat widget as well as the chat response our chat agents will be using.
Using the knowledge base/faqs and probing questions that are created we train our agents and your dedicated manager about your firm.
It only takes a few minutes to add our live chat widget to your site. Our support team can do that for you.
We start chatting with your site visitors in real time and send you leads via email and our IOS & Android apps.
Statistics show that on average, only 2% of website visitors result in an enquiry or a sale. There's the argument that there's a lot of money on the table.
Live chat is well positioned to be the fix. Real humans after all have a way of talking to the people you drive to your website.
We are happy to walk you through.
We are NOT a do-it-yourself chat service provider and unlike many others, we deliver robust, customized, fairly priced & responsive live chat service management.
We serve a wide range of law firms, but certainly not all. We can be a good fit for each other, but we may not be. Schedule a demo to discuss more.
Not sure which plan is best for you? Chat Agent's pricing is based on various value-added features and your business needs.
When you speak with our product specialist, we will discuss the right plan that suits your firm & budget and any features you may or may not need.
Once you've chosen a plan, we'll help you activate your account, assist with initial setup, work with you on FAQs and probing questions for our knowledge-base, assign you a dedicated manager, and train our team about your firm.
Next, we set up the chat widget on your law firm's website or assist your webmaster. After that, we do live test runs and continuously update our service with your feedback.
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