It's like keeping your business open 24 hours a day.
Right now, no one is watching your website & it's as if every person who comes to your office, leaves without saying hello.
Our Chat Agents are the way to get those leads in the door!
Before live chat, there were two main ways to contact companies with questions: by phone and by email.
This was cumbersome. Phone calls could become a game of listening to automated messages, pressing the right buttons, and waiting 10 minutes.
A lot of people don't like talking on the phone. Email is great, but sometimes companies take a few hours or even days to respond.
Neither option is ideal if you're on a website and want to learn about a product or service. And that's the need that live chat is designed to fill.
Instead of dialing a phone number or composing an email, you can now quickly type a message into the chat window and get it answered almost immediately.
The reason people love live chats is so they can do more than one thing at a time. Live chat is convenient for customers. They do not want to interrupt what they are doing to call or write an email.
Potential new customers visit your website looking for your services. In doing so, they usually visit several websites. However, only your website has a customised chat window that resembles the look of your brand.
They interact live with our professional chat agents 24/7 on your website. Visitors will be thrilled when they realize it's a real human being on the other side, not a computerized chatbot. They will be happy to explain their needs and provide other details.
Our friendly & professional chat agents help your visitors get to know more about your company and how your services can help them. During this conversation we will aim at getting the visitors Name & Contact information so you can followup with the lead.
You are notified of new leads instantly via email, CRM and our exclusive IOS and Android mobile apps. You getting lead information quickly is a priority to help you convert leads into sales. This way you can then respond back to your leads as quickly as possible.
Customers came to your website to see how your company can fulfil their requirements. By helping them fast & real-time , we have helped you convert these visitors into leads. Now you have the chance to do what you do best! Close these sales!
Fully Managed 24/7 Live Chat Service
The thing is, your customers don't limit their activities to your business hours. Customers could (and probably do!) search for your services at any time of the day or week, and expect help whenever they need it.
Remember, for online searchers, your competition is just a click away. We engage your web visitors before they look to your competitors.
We custom build your website’s chat widget as well as the chat response our chat agents will be using.
Using the knowledge base/faqs that are created we train our agents and your dedicated manager about your business.
It only takes a few minutes to add our live chat widget to your site. Our support team can do that for you.
We start chatting with your site visitors in real time and send you leads via email and our IOS & Android apps.
We are happy to walk you through.
We are NOT a do-it-yourself chat service provider and unlike many others, we deliver robust, customized, fairly priced & responsive live chat service management.
We serve a wide range of business types and industries, but certainly not all. We can be a good fit for each other, but we may not be. Schedule a demo to discuss more.
Not sure which plan is best for you? Chat Agent's pricing is based on various value-added features and your business needs.
When you speak with our product specialist, we will discuss the right plan that suits your business & budget and any features you may or may not need.
Once you've chosen a plan, we'll help you activate your account, assist with initial setup, work with you on FAQs aka the knowledge-base, assign you a dedicated manager, and train our team about your business.
Next, we set up the chat widget on your website or assist your webmaster. After that, we do live test runs and continuously update our service with your feedback.