ChatAgents.Com - Live Customer Care Chat Operators for your Website

NEW! Voice Services Now Available!

	What services are offered?
	What are the benefits?
	How can I make use of live chat support?
	Who should use your service?
	How much do you charge for this service?
	How will I be billed?
	How can you offer such low rates?
	How are your agents selected and what training do they receive?
	How can I be assured of quality service?
	How long will it take to get set-up?
	How does the chatting take place?
	What chat support software are you using?
	What is required on my webpage?
	What is required on my customer’s computers?
	Where are you located?
	What are your facilities?
	What if I want to cancel the service?

What services are offered?

We are an Online Call Center! We provide outsourced Live Chat Support operators for your website. These Chat Agents will provide assistance to your online customers. They can chat in real time, as well as provide prompt replies to email inquiries. They can even initiate a chat session with a customer proactively in order to offer assistance. In the era of Do Not Call lists and the Can-Spam act, live chat support provides a highly effective means of communication with your customers!

What are the benefits?

	Our Chat Agents promptly answering chat/email requests on YOUR website.
	24/7 Service – no more lost sales.
	Highly efficient! - one Chat Agent can handle multiple chats at the same time.
	Affordable! – only $2.75 per hour for dedicated operators.
	Professional Chat Agents – hired and trained according to your specifications.
	No foreign accent problems in a typed chat.
	Ability to proactively initiate chat, push surveys, co-browse, etc.
	Use the chat transcripts to update and improve your knowledgebase.
	No busy signals or “on hold” delays for your customers
	No expensive telecom equipment, toll free numbers, or extra office space.
	Better customer service means MORE SALES!

How can I make use of live chat support?

	Customer service
	Sales
	Technical support
	Order processing & tracking
	Shipment and delivery status

Who should use your service?

	Anyone providing a product or service on the Internet!
	Companies with a shortage of staff during regular business hours.
	Companies with a website, but no staff available after hours.
	Consultants and salespeople who are often away from the office.
	Small and medium sized enterprises with a reduced budget.
	Auction sellers.
	Pay-Per-Click advertisers
	Home based businesses.
	Multi-level marketing / Network marketing

How much do you charge for this service?

$2.75 per hour for 100% dedicated operators

How will I be billed?

By Paypal Subscription, your choice of monthly or weekly pre-payments. You may cancel your subscription at any time effective at the end of current billing period.

How can you offer such low rates?

	Favorable location (Lucknow, India).
	Large and well-educated English speaking work force.
	Greatly reduced operating costs (labor, office space, etc.).
	Low telecommunication costs via the Internet.

How are your agents selected and what training do they receive?

We will recruit candidates based on your specific requirements. All of our candidates are university graduates who are fluent in English. We will provide 1 full day of training on your products and services to the selected candidates. You are welcome to provide your own trainers via our web-based videoconferencing system.

How can I be assured of quality service?

You will receive weekly copies all chat transcripts, as well as a monthly summary report. Of course, you are also welcome to chat with your operators, or contact our head office staff at any time. We encourage your feedback so that we may constantly improve the quality of service we are providing on your behalf.

How long will it take to get set-up?

Please allow approximately 3 to10 business days, depending on the skill set your operators will require. This will enable us to recruit and train suitable candidates on your particular products and services.

How does the chatting take place?

A “Click for LIVE Chat ” link will be placed on your website so that a customer may click on it for live help. Clicking on this link will initiate a pop-up window in which the chat will take place. In addition, if a visitor has been on your website for a few minutes browsing, our operator has the ability to initiate a chat session to attend to his/her needs. Studies have shown that this “proactive chat” method can greatly increase sales.

What is required on my webpage?

We will generate and email you a few lines of HTML code, which you can easily copy and paste in to your own webpage. We can assist with this you if needed.

What is required on my customer’s computers?

Internet Explorer 5.5 and above or Netscape 4.7 and above.

Where are you located?

	Our Head Office is in Portland, Oregon.
	Our Operations Center is in Lucknow, India.
	Our servers are located in major US data centers.

What are your facilities?

	An 18,000 sq. ft. facility in India’s most advanced high technology park.
	Intel Pentium IV based operator workstations.
	Servers and data maintained in highly secure and fault tolerant US data centers.
	Multiple high-speed Internet connections.
	Dual backup power generators.
	Security guards on duty 24 hours/day.

What if I want to cancel the service?

You may cancel your PayPal Subscription at any time, which will take effect at the end of the current billing period

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